Brand Ambassador

Department

FOH

Exempt/Non-Exempt

Exempt

Job Overview

Responsible for greeting customers, driving business, and generating revenue.  

Position Description

  • Brand Ambassadors are Power Greeters saying hello and good bye to every single guest that enters and leaves Margaritaville Hotel side and Restaurant.
  • Provides information and conversation while guests are waiting and being seated.
  • They are revenue specialist and generators.
  • Drives new business thru the doors by being "THE HAPPIEST DOOR IN TIMES SQUARE" also by projecting their voices with a fabulous contiguous enthusiasm and command but pleasant demeanor and impeccable stage presence.
  • They are to communicate and fill up the two rooftops, landshark by the pool side, chill bar, Margaritaville and any spaces at Margaritaville.
  • On occasion asked to go to key areas in times Square to hand out promotional materials.
  • They will also guide guest that are on a wait time at the restaurant to a place where we can maximize sales for the bars and restaurants.
  • In charge of lining groups up and pleasantly greeting them and informing the restaurant that the booked groups have arrived. The Brand Ambassador will make a smooth transition into the restaurant after group sales has book all of these big groups and events.
  • Opening and closing duties consist of Checking in with a manager to set themselves up for success.
  • Checking for wait times and putting out any signage or turning on TV screens that highlight our promotions happy hour, pool day passes etc.
  • Helping out with crowd control at all areas of the building.
  • Assisting hotel security securing the lobby.
  • Informing all guests of all areas constantly upselling merchandise and our high revenue areas.
  • Greeting guest with luggage for check in.
  • Being a team player for the entire facility including events to make an amazing experience for our guests.
  • Providing guests with outstanding Guest service at all times.
  • Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
  • Provides specific item suggestions and information about the establishment.
  • Communicates effectively with all guests, co-workers and management.
  • Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
  • Adheres to all company policies and procedures as established in the Staff Member Handbook.

Skills and Experience

  • One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience
  • Good written and verbal communication skills
  • Ability to interact professionally with other departments and outside contacts
  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
  • Good judgment and decision-making abilities